Privacy and Cookies Policy Heavenly Media Group of Companies™ Statement of Privacy
Heavenly Media Group of Companies™, LLC, is a registered, copyrighted trade name (“we”, “our” “HMGoC” or “us”) registered in the state of Arizona with registered offices at: Heavenly Media Group of Companies, LLC, P.O. Box 50567, Mesa, AZ 85208-0029 USA.
Personal Data does not include information such as data, messages, text, graphics, images, photos, video, sounds, profiles, works of authorship and any other materials that have been posted onto HMGoC’s web site. The use of this information is detailed in our Terms and Conditions.
Who controls the Personal Data that is collected?
All Personal Data collected is in the control of HMGoC. In the event that HMGoC, its affiliate companies or trade names and brands were subject to a change of ownership, the control and permissions that you have granted us with regard to your Personal Data will be transferred to the new owner.
How do we collect Personal Data?
The Personal Data we collect is essential in helping us to provide an excellent overall experience for our customers when working with HMGoC and for helping us to continually improve that experience.
What Is Personal Data used for?
We use Personal Data in four main ways:
Do we share Personal Data?
We will not share your Personal Data with third parties without having obtained your permission. We will only disclose your personal information, without your permission or notice, if required to do so by law or in the good faith belief that such action is necessary to:
How can you gain access to Personal Data?
You can access your user information by accessing your profile through the log-in process of our Web Site. You can use your profile to access your orders information, keep your personal information up to date and to set what marketing communications you wish to receive.
You can request and obtain details of the Personal Data we may hold about you by writing to:
ATTN: Data Protection Manager
Heavenly Media Group of Companies
P.O. Box 50567
Mesa, AZ 85208-0029
Please quote your name and address together with your Customer ID. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request.
For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Data we may hold about you and we will aim to respond to such requests within 20 working days.
How secure is your Personal Data?
We recognize that people are increasingly concerned about the protection of Personal Data from misuse and abuse, and about privacy in general. We constantly review and enhance our technical, physical and managerial procedures in connection with the collection, storage and disclosure of Personal Data in order to protect it from unauthorized access, accidental loss and/or destruction.
We use industry standard 128 bit secure sockets layer (SSL) technology to encrypt sensitive information such as your credit card and other financial information.
It is important for you to remember to protect yourself against unauthorized access by guarding your password. For example, if you use a shared PC, make sure you logout or close your browser whenever you leave the PC.
Do we transfer Personal Data overseas?
Do we monitor and/or record communications?
Monitoring or recording of your calls, emails, and other communications may take place in accordance with United States of America law, and in particular for business purposes, such as for quality control and training, and in order to prevent or detect crime. Please visit the following websites for further information:
What is a Cookie?
A cookie is a small text file that is placed on to your computer via your web browser when you visit a website. Cookies are used to save certain information, such as storing the contents of your shopping basket or noting the last time you visited a website.
Cookies are only used to store data. They are not used to do anything harmful like start a process or infect your computer.
What cookies do we use?
There are number of cookies that are stored as soon as you visit our website. Some are from us and are necessary for certain functions of the website (like adding items to your shopping cart), and others are from by third-party websites such as Google and Facebook.
Cookies that are strictly necessary
These cookies allow you to shop online by remembering your shopping basket contents, and enable us to enhance your current and future visits with things like special upgrade pricing, personalized greetings, and location settings:
Cookies don’t stay around forever and your web browser will eventually delete them. When a website stores a cookie, it states how long the cookie should stay on the computer for – this can be for the current visit only or for a period of time, for example one year.
You can choose to delete our, or any website’s cookies from your web browser at any time (for help on how to do this, go to http://www.aboutcookies.org). You can also set your web browser to not accept any cookies if you wish. You will still be able to view our web site, but you will not be able to purchase products, log in to your account, or benefit from personalized features.
If you have any questions about our Privacy and Cookies Policy, please contact us by using our CONTACT Form.
Privacy and Cookies Policy Last Updated: April 14, 2014
Terms & Conditions
Welcome to Heavenly Media Group of Companies™, LLC. Please read these terms & conditions carefully as you agree to be bound by them, while you are using our [HMGoC] Web Site.
Heavenly Media Group of Companies™ and its divisions and affiliates are all registered trademarks of Heavenly Media Group of Companies™, LLC. There may well be other trademarks or registered trademarks of respective owners used within this site.
If you create an account on HMGoC Web Site, you are responsible for all activities that occur under your account or password. You should maintain the confidentiality and security of your password. If you think it has been used in an unauthorized manner, you should report it immediately to HMGoC by all means of Contact listed on this Web Site.
HMGoC reserves the right to close accounts, remove or edit content, or cancel orders as appropriate. If we cancel an order, no charge will be incurred by you.
Web Site Availability
We will do our utmost to maintain the availability of the site at all times. However, due to the nature of the internet we cannot guarantee the availability of the site at all times. Maintenance and repairs will be undertaken to improve the site which may disrupt our service from time to time.
All material, including text, graphics and source code are the copyright of HMGoC or its partners. Any unauthorized use of the materials on this site is strictly prohibited.
Product Pricing and Availability
We have a competitive pricing policy where we monitor our competitors and deliver you very competitive prices.
All prices shown on the site include the applicable Sales Tax computed for your purchase if you are ordering from within the USA or the item(s) ordered are being delivered to a USA address.
All products are available at the time of purchase unless you are pre-ordering when the product will be made available as soon as possible after the time of purchase.
You can pay for your order by credit card, PayPal or debit card. HMGoC does not accept cash or check. We currently accept VISA, MasterCard, American Express and PayPal.
In normal circumstances we will aim to deliver to USA destinations within 7 days of order placement.
Returns & Cancellations – Unwanted Products
HMGoC will refund or exchange any unwanted products. If you wish to return any goods for a credit, exchange for exact product due to receiving a damaged product, or to receive a refund please contact us via email at HMGSupport@HeavenlyMedia.com to obtain a returns number (RMA number) and the details of how to return your product(s).
Your right to notify us of your intention to return unwanted products is limited to 7 working days starting from the day after delivery, unless a longer period is specified on your order confirmation, product packaging, delivery notice or invoice. Products MUST be returned to HMGoC in unused condition, with their original packaging. No returns can be accepted after this time nor without an RMA number.
HMGoC cannot accept responsibility for goods lost in transit after being sent back to us. The return of goods is the responsibility of the sender and we recommend sending them back by Certified Registered mail.
The customer is required to pay any return postage costs.
Electronic Software Downloads
HMGoC’s Electronic Software Download (ESD) products are provided under the terms of the license agreement applicable to the product. HMGoC is committed to the prevention of software piracy and in addition to the standard terms applicable to purchases of physical products, the following terms also apply.
All ESD Products remain available to download from your HMGoC account for 14 days from the date of purchase.
During the 14 days following purchase, you may download any ESD products you have purchased a maximum of 1 (one) time.
If you wish to download your products after the 14 day period has expired, or more than 1 time, the purchase of HMGoC’s Download Protection Service (see below) is required.
Should you wish to return any ESD products for a refund, the Returns procedure above should be followed. Please note: once you have been refunded for an ESD product, it must be permanently removed from ALL of your devices and cannot be downloaded again.
Download Protection Service
HMGoC’s Download Protection Service (DPS) is designed to protect your investment in Electronic Software Download (ESD) products by allowing you to download any products you have purchased after the initial 14 day period has expired, or your number of available downloads per product limit has been reached.
By adding Download Protection Service to your order, you can protect yourself should the worst happen and your device be stolen, be damaged by viruses, or anything else occur that could require you to reinstall software for which you don’t have a backup.
For a small fee, Download Protection Service will allow you to download any ESD products you have purchased up to a maximum of 3 (three) additional times for up to 2 (two) years after the date of purchase.
Please note, DPS does not in any way alter the terms of the license agreement for the product you have purchased, it does not allow you to install your ESD products on additional computers or other devices, or distribute your ESD products to any other parties. Any evidence suggesting that your DPS is being used to facilitate piracy or unauthorized distribution of the products you have purchased will result in the cancellation of your entitlement to continue to download products you have purchased. The fee paid for DPS is refundable only if all products purchased concurrently with DPS are returned within the time period specified by the returns procedure above.
DPS can only be purchased concurrently with the purchase of an ESD product from HMGoC as part of a single transaction; it cannot be purchased at a later time, or without the simultaneous purchase of a ESD product from HMGoC.
Last Updated: April 14, 2014